Integreon Recognised in 2015 IAOP Global Outsourcing 100 List of the World’s Best Outsourcing Service Providers




 MUMBAI – 17 February 2015 Integreon, a leading global provider of outsourced legal, document, business and research support, has been recognised as one the world’s best outsourcing service providers in the International Association of Outsourcing Professionals® (IAOP) 2015 Global Outsourcing 100®. This marks the fifth consecutive year Integreon has been recognised by the IAOP and the second time in the last three years the firm has been named to the prestigious Global Outsourcing 100 list.

Integreon was selected after a rigorous IAOP process that weighs firms based on four criteria: size and growth, delivery excellence, programs for innovation and corporate social responsibility. Inclusion in the Global Outsourcing 100 follows a year of continued strong growth and performance for Integreon, as supported by high client satisfaction scores and growing worldwide demand for the firm’s outsourcing services.

Key highlights from Integreon’s last 12 months include:

  • Expansion at five of the firm’s twelve global delivery centres – including those in New York; London; Fargo; Manila, Philippines and Noida (Delhi), in addition to other infrastructure investments, as the firm has grown its operations to meet increasing client demand.
  • Development of innovative, new services for legal, document, business and research support, most recently Simplicity™ and Simplicity Plus™ for managed discovery.
  • Industry recognition at LegalWeek’s 2014 British Legal Awards, in Chambers Global 2014, as a 2014 “Best Overall LPO” by India Business Law Journal, and in accolades from other respected publications and industry analysts from around the world.
  • Fostering best practices and innovation across the industry through the firm’s Centre for Legal Services Innovation and worldwide support of the FT Innovative Lawyers program in North America, Europe and the Asia-Pacific region.
  • Continuing certification to stringent ISO information security and quality management standards, including a recently upgraded certification of its Manila delivery centre to the ISO/IEC 27001:2013 security standard.
  • A growing corporate social responsibility program, notably including Project Edu-Lync, which uses video conferencing technology to enable instructors from around the world to teach students at a school for the hearing disabled in India. The program’s success was a highlight of the keynote address at Microsoft’s Lync 2014 Conference in Las Vegas.

“Integreon is honored to once again be recognised by the IAOP in their Global Outsourcing 100 list of the world’s best service providers,” said Bob Gogel, CEO of Integreon. “Our experience and our focus on quality and service excellence are what clients appreciate most. My thanks to our many Associates around the world for their hard work, creative thinking and dedication to delighting our clients, which has made Integreon one of the world’s most trusted providers of knowledge and legal services outsourcing.”

By identifying the world’s best outsourcing service providers and advisors, the 2015 Global Outsourcing 100 helps buyers compare and select the most suitable providers for their needs. Firms were evaluated by the IAOP following meticulous scoring by an independent judging panel with extensive experience in selecting outsourcing service providers and advisors.

The panel was organised by the IAOP and led by IAOP Chairman Michael F. Corbett, who noted, “Being named to the Global Outsourcing 100 list is no easy task. The IAOP is pleased to recognise Integreon for their excellence and achievement.”

About Integreon

Integreon is a trusted, global provider of award-winning legal, document, business and research support solutions to leading law firms, corporate legal departments, financial institutions and professional services firms. Around the globe, Integreon’s 2,200 Associates support more than 250 clients in areas such as discovery, legal process outsourcing (LPO), market and competitive intelligence, operating model transformation and back office redesign. Integreon also excels in business support services such as IT, document processing, finance and human resources. With our unrivaled outsourcing experience and industry-leading onshore and offshore capabilities, clients increasingly rely on Integreon to provide value-added solutions and meet their needs in a demanding business environment. Integreon has won more than 40 industry awards over the past five years and supports its global client base from 12 delivery centres across the US, UK, India, China, the Philippines and South Africa.

For more information about Integreon’s extensive range of services, please visit and follow Integreon on social media at LinkedIn, Twitter, Facebook, and Weibo.

For additional information, please contact:

John Vignolo



About IAOP

IAOP is the go-to association leading the way to improve outsourcing outcomes by bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional development, recognition, certification and excellence. With over 120,000 members and affiliates worldwide, IAOP is not only on top of the latest trends but in front of them. Through its expansive global chapter network, premier training and certification programs, knowledge centre, member community and more, IAOP helps members learn, grow and succeed. For more information and how you can become involved, visit

The media contact for IAOP is:

Kate Tulloch-Hammond

Media & Communications Manager, IAOP

+1.845.452.0600, ext. 122


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Citing anonymous sources, Economics Times reports that the company is in its early stages of thinking to set up a company-owned technology development center in India. In 2006, Apple shut down its tech support center in India citing poor service quality. “This time, things have changed. The real draw is the pool of engineers specialized in retail and e-commerce,” a source told the publication.

The source also revealed that Bob Kupbens, vice-president at Apple Online Retail, is the man behind Apple’s plans to set up a center in India. Kupbens has past knowledge about India, having overseen strategy and execution at Target’s captive technology development and BPO centre in Bengaluru while working previously at Delta Airlines.

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2014 saw the largest ever Venture Capital infused into the Indian startup ecosystem. Both the size and the number of deals were assuring enough for a healthy future for entrepreneurs. E-commerce, consumer web and payments have dominated the funding landscape in the country. Technology startups, for their sheer scope and with their impressive applications and numbers, have formed the backbone of the ecosystem which in turn is playing a key role in the growth of the economy.

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On Thursday, among other things, railway minister Suresh Prabhu spoke of soon unveiling an information technology (IT) vision for the railways, which will include online information on the latest berth availability on running trains and an integrated mobile application including a station navigation system, besides customer-friendly freight movement initiatives such as introduction of barcoded/RFID (radio frequency identification) tracking of parcels and freight wagons, automated parcel warehouses and a customer relationship management system.

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